Business Practices
Today I had a less than friendly online chat with a company I get a service from.
I had gone through to upgrade the service thinking perhaps they'd do a pro-rated billing, or simply at next billing interval go through and do the new price.
Soon as I finished going through the process online, a pending transaction showed up in my bank account for the full amount.
Upon asking the business about this, they stated it was a check, and would not go through fully.
I don't mind if they want to put a hold, and check to see if people have available funds to fulfill the billing, however, nowhere do they state this practice.
Upon asking them about this, they said it was no longer their issue and purely one of my bank's/credit card provider's issue.
In essence wiping their hand of all responsibility.
I find stuff like this highly disingenuous of a company to have such practices, and not clearly define them, least of all shrug any responsibility in their customer service to do anything about it.
I had gone through to upgrade the service thinking perhaps they'd do a pro-rated billing, or simply at next billing interval go through and do the new price.
Soon as I finished going through the process online, a pending transaction showed up in my bank account for the full amount.
Upon asking the business about this, they stated it was a check, and would not go through fully.
I don't mind if they want to put a hold, and check to see if people have available funds to fulfill the billing, however, nowhere do they state this practice.
Upon asking them about this, they said it was no longer their issue and purely one of my bank's/credit card provider's issue.
In essence wiping their hand of all responsibility.
I find stuff like this highly disingenuous of a company to have such practices, and not clearly define them, least of all shrug any responsibility in their customer service to do anything about it.
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